ABOUT THIS ROLE
Are you a problem-solver with a passion for IT support and client service?
Our client is looking for a Junior–Mid Level IT Support Engineer (Field Technician) with 3–5+ years’ experience. In this role, you’ll be the first point of contact for clients — handling logged calls, troubleshooting issues, and providing both remote and onsite support.
This position is all about service excellence: clear communication, quick resolution, and maintaining strong client relationships. If you thrive under pressure, enjoy solving technical challenges, and can keep your cool in stressful situations, this is the perfect role for you.
WHAT YOU WILL DO
🔹 Respond to and resolve client support calls quickly and effectively, keeping clients and management updated
🔹 Provide both remote and onsite technical support in a professional and friendly manner
🔹 Communicate clearly with clients and colleagues, even in high-pressure situations
🔹 Share knowledge, collaborate with the team, and contribute to continuous improvement
🔹 Work occasional “after-hours” shifts when required
🔹 Identify opportunities to improve productivity and deliver added value to clients
WHAT WE ARE LOOKING FOR
✅ 3–5+ years’ experience in IT support (desktop and field-based)
✅ Strong Windows desktop OS knowledge (Windows 10–11)
âś… Beneficial: Windows Server (2016+), RAID, Active Directory, and server hardware knowledge
âś… Networking knowledge (managed switches, fibre, VPN, wireless; Ubiquiti and Ruijie beneficial)
âś… Proficiency with Microsoft 365 (Admin, Email, OneDrive, SharePoint)
âś… Experience with Microsoft Office applications
âś… Knowledge of PBX solutions (beneficial)
✅ Strong communication skills, able to explain technical issues in layman’s terms
âś… Experience with call logging systems, excellent time management, and strong problem-solving ability
âś… Ability to work independently as well as part of a team
If you’re a proactive IT support engineer ready to take on a client-facing field role, this opportunity is for you. Apply now!